Privacy Policy,
Terms and Conditions &
Safeguarding Policy
Please navigate below to read the relevant Terms and Conditions for our Tuition services. The relevant Terms and Conditions should be thoroughly read by all parties involved before any PlusPlus Tutors Inc. tutoring session takes place. Particular consideration should be given to our cancellation terms.
Last modified: 07/24/2021
INTRODUCTION
Plusplus Tutors Inc. and our affiliates and subsidiaries (“Company” or “We”) respect your privacy and are committed to protecting it by complying with this policy.
This policy describes:
How we collect, use, disclose, and protect the personal information of our customers and website users (“you”).
Describes the types of information we may collect from you or that you may provide when you visit the website www.plusplustutors.com (our “Website”).
- Our practices for collecting, using, maintaining, protecting, and disclosing that information.
- We will only use your personal information in accordance with this policy unless otherwise required by applicable law.
- We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.
- Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.
- Personal information does not include business contact information, including your name, title, or business contact information.
This policy applies to information we collect, use, or disclose about you:
- On this Website.
- In email, text, and other electronic messages between you and this Website.
- Through mobile and desktop applications you download from this Website, if any, which provide dedicated non-browser-based interaction between you and this Website.
- When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
This policy DOES NOT apply to information that:
- We collect offline or through any other means, including on any other Company or third-party website (including our affiliates and subsidiaries).
- You provide to or is collected by any third party (including our affiliates and subsidiaries), through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time, we expect most changes to be minor, but some may be significant. To stay updated, please check it from time to time. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
CONSENT
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except as provided by law. Consent is required for the collection of personal information and the subsequent use or disclosure of such information. Exceptions to such requirement are specified in Applicable Privacy Laws.
The Company may not, as a condition for the supply of a product or a service require an individual to consent to the collection, use or disclosure of personal information beyond what is necessary for such purposes.The adequacy of the form of consent depends upon the circumstances and the type of information that is being collected.
Should the Company collect sensitive information about you or your child, we will require your explicit consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. The Company will inform you of the implications of such withdrawal.
LIMITING COLLECTION
The collection of personal information shall be limited to that which is necessary for the purposes identified by the Company. The information shall be collected by fair and lawful means. Personal information shall not be collected indiscriminately. Both the amount and the type of information collected shall be limited to that which is necessary to fulfill the purposes identified.
LIMITING USE, DISCLOSURE AND RETENTION
Personal information shall not be used or disclosed for purposes other than those for which the information was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
The Company may disclose your personal information to third parties who assist us in the conduct of our business. Prior to disclosing your personal information, we will ensure that such third parties will protect your personal information adequately.
Employees and contractors who have access to personal information shall only be those whose function and responsibility specifically include the handling of such personal information. The right of access is restricted according to the nature and scope of the individual function and responsibility.
Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made anonymous.
As one of the purposes for which the Company collects, uses and/or discloses personal information is the operation of its business, in the event that all or part of the assets of the Company are sold to a new owner, all personal information, or that part of the personal information associated with the assets being sold, will be transferred (disclosed) to the new owner, subject to certain conditions.
SAFEGUARDS
Personal information shall be protected by security safeguards which are commensurate to the sensitivity of the information.
The security safeguards shall protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The nature of the safeguards will vary according to the sensitivity of the information. The Company will monitor security developments and re-assess the risks at regular intervals.
The methods of protection will include physical measures, organizational measures and technological measures. All personal information shall be handled on a “need-to-know” basis and each member of the Company shall be responsible for the protection of the personal information used in his or her job function.
The Company shall regularly make all of its employees and contractors aware of the importance of maintaining the security of personal information.
Care shall be used in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to such information.
HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect your information, including through:
- Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
- Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- Third parties or publicly available sources, for example, our business partners.
Information You Provide to Us. The information we collect directly from you on or through our Website may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our mailing list, newsletter or other services, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
- Your search queries on the Website.
Information We Collect Through Cookies and Other Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically is statistical information and may include personal information, and we may maintain it or associate it with personal information we collect in other ways, that you provide to us, or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
- Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Third Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. In addition to helping advertisers reach the right people for their products and services, behavioural advertising helps support our Website so that you can enjoy free content.
You can opt-out of several third party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To have the students access recordings for educational purposes.
- To provide you with information, products, or services that you request from us.
- To send you newsletters, information brochures, emails or other promotional as well as non-promotional content.
- To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To improve our Website, products or services, marketing, or customer relationships and experiences.
- To allow you to participate in interactive features, social media, or similar features on our Website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
- We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data, use the unsubscribe mechanism at the bottom of our e-mails or e-mail us at care@plusplustutors.com. For more information, see Choices About How We Use and Disclose Your Information.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers and users is among the assets transferred.
- To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
- To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
- To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
- For any other purpose disclosed by us when you provide the information.
With your consent, We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
- To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
Link to our Terms of Use: https://plusplustutors.com/terms-of-use/
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
TRANSFERRING YOUR PERSONAL INFORMATION
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.
You are welcome to contact us to obtain further information about Company policies regarding service providers outside of Canada. See Contact Information and Challenging Compliance.
By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Website may not be accessible or may not function properly. For more information about tracking technologies, see Information We Collect Through Cookies and Other Automatic Data Collection Technologies.
- Promotional Offers from the Company. If you have opted in to receive certain emails from us but no longer wish to have your email address or contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by sending us an email stating your request to care@plusplustutors.com. If we have sent you a promotional email, you may unsubscribe by clicking the unsubscribe link we have included in the email. This opt-out does not apply to information provided to the Company as part of a product purchase, warranty registration, product service experience, or other transactions.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of several third party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
IMAGE AND VIDEO RELEASE
By using this Website or third party platforms through our Services, you are providing the Company consent to have your photos and videos taken and used in marketing material by us (such as on our website and in our brochures) as well as for educational purposes. For the purposes of clarification, the video sessions will be recorded on a third party to help students access the recorded sessions and enhance their learning experience. If you do not wish to provide consent on the image and video release, you may let us know by emailing care@plusplustutors.com no later than 7 days prior to the start of the course.
DATA SECURITY
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at care@plusplustutors.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:
- Information protected by solicitor-client privilege.
- Information that is part of a formal dispute resolution process.
- Information that is about another individual that would reveal their personal information or confidential commercial information.
- Information that is prohibitively expensive to provide.
If you are concerned about our response or would like to correct the information provided, you may contact us by sending us an e-mail stating your concern to care@plusplustutors.com.
INDIVIDUAL ACCESS
Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Before granting an individual access to the personal information, a member of the Company must consult the Privacy Officer or that person’s delegate. There are restrictions on the grant of access in Applicable Privacy Laws, for instance where such disclosure would reveal personal information about a third party that cannot be severed from the information about the individual making the request.
Upon receiving your access request, the Company will inform your whether or not it holds personal information about you or your child. When the Company provides you with information regarding the personal information in its possession or control, it will provide an account of the use that has been made or is being made and an account of the third parties to which the information has been disclosed. Before providing you with any information, the Company will verify and satisfy itself as to your identity.
Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
When a challenge is not resolved to your satisfaction, the substance of the unresolved challenge shall be recorded by the Company. When appropriate, the existence of the unresolved challenge should be transmitted to third parties having access to the information in question.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us using the contact information listed below. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you make your decision.
CHANGES TO OUR PRIVACY POLICY
We may update our privacy policy from time to time. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated.
We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting this privacy policy to check for any changes.
CONTACT INFORMATION AND CHALLENGING COMPLIANCE
We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at care@plusplustutors.com. We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above.
These website terms and conditions of use for https://www.plusplustutors.com, constitute a legal agreement and are entered into by and between you (also known as the “User”) and Plusplus Tutors Inc. (“Company,” “we,” “us,” “our“). The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference (collectively, these “Terms and Conditions“), govern your access to and use, including any content, functionality, and services offered on or through https://www.plusplustutors.com (the “Website“).
BY USING THE WEBSITE OR BY CLICKING TO ACCEPT THE TERMS AND CONDITIONS, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY, FOUND AT https://plusplustutors.com/privacy-policy/, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE WEBSITE.
By using this Website, you hereby confirm that you are the legal age of majority under applicable law to form a binding contract with the Company and meet all the forgoing eligibility requirements.
Any person seeking to use the Website or our Services who is less than the age of majority must arrange for a parent or guardian to register with us on their behalf and that parent or guardian will be the client (the “Client”) for the purposes of these Terms.
Our Services
We provide services to users seeking access to education and to registered users as Independent Contractors (also known as “Tutors”) seeking to offer their services to such individuals.
To learn more about our services, please see the Website.
The Client’s Relationship with the Tutor
- The Client understands that it is up to them and the Tutor to agree on organizing the time and the method of teaching.
- The Tutor will be paid on an hourly basis and will record the time of the students’ session based on the nearest 15 minutes, rounding up. For example, if a teaching session lasted for 50 minutes, it would be rounded and charged as one hour. For purpose of clarification, another example is if a teaching session lasted 43 minutes, then it is counted as 45 minutes and so on.
- The Client understands that they are required to pay in advance for their booking to be valid.
- Once the Client has booked with the Company, the Company has five (5) working days to connect the Tutor and the Client.
- If the Tutor arrives late, the Tutor shall compensate the Client by extending a session by mutual agreement.
The Client’s Conduct and Responsibilities
As a user of the Website, the Client agrees to the following:
- the Client’s arrangement is with the Company, and direct payments to the Tutor is a breach of the terms and conditions;
- the hourly rate will be agreed in advance by us;
- if the student does not show up to a planned lesson, the hours will be counted towards the number of hours taught and the lesson will be charged;
- regardless of whether or not the student attends the courses, the fees associated with our services are paid in full, notwithstanding a cancellation has been made according to our cancellation provisions;
- the sessions will be recorded on a third-party platform for the purposes of creating educational material for the students as well as part of the Company’s quality assurance and support.
- regardless of whether or not the student attends the courses, the course fee is payable in full unless a cancellation has been made in accordance with the terms and conditions
- The Client is responsible to ensure that the students arrive on time. For courses, the Client understands that late arrival to any session will not toll the time of the session. In other words, the Client is expected to be on time to each session or forfeit the amount of late arrival. No adjustment shall be made on fees for time lost because of late arrival.
- The students will have the ability to rate tutors at the end of each session and provide feedback.
Responsibility as a Guardian
If you are a guardian, you understand you are responsible for the student to behave in a responsible and legal manner. This includes, but is not limited to:
- attending all classes during the course for which they have enrolled;
- treating others, including, our teachers and other students, with respect and courtesy, and complying with day-to-day rules and instructions of our Tutors and members of the Company;
- respect cultural differences and request accommodations when necessary;
- if a student fails to comply with this section, we reserve the right to suspend students from teaching for a limited time at our exclusive discretion;
the guardian must notify us at registration if the student has any special medical and educational needs. We will use our reasonable efforts to ensure that educational needs. We will use our reasonable efforts to ensure that reasonable requests are accommodated.
Cancellation, Refunds and Termination
- Cancellations
Courses: If you have enrolled in a course, you have the right to cancel any session within fourteen (14) business days of the booking being made, provided that no Tutor has been assigned by the Company. In the event of a cancellation, the student must take all reasonable measures to ensure that the intention to cancel is communicated to the Company including but not limited to, an email to care@plusplustutors.com. Upon successful cancellation, a full refund will be given. The Company will not refund bookings cancelled by the Client after fourteen (14) days of the booking being made.
One-on-One Tutoring: There are no cancellations in the one-on-one tutoring session. The process is Clients buy credit to be used to purchase hours with the Tutors, as long as the credit is valid. This non-refundable and all sales are final.
Further, the Client shall be entitled to cancel or amend a lesson that has been arranged with the Tutor without incurring a fee if at least 48 hours’ notice of such cancellation or amendment is given to the Tutor. A lesson within 48 hours of the agreed date and time for the lesson will incur the full fee for the lesson as booked.
If the Client does not respond to contact attempts from the Tutor and/or the Company within two months of making the booking, the hours will no longer be valid to use.
Cancellations Made by the Tutor: If the Tutor cancels a lesson that has been arranged with the student with less than 24 hours’ notice for any reason other than an accident, illness or emergency, then the student will be entitled to have the following lesson, which may be up to the same duration as the lesson that has been cancelled, at fifty percent of the lesson fee, unless the student has agreed with the Tutor to forego this right.
No Contact Made by Tutor: If no contact has been initiated by a Tutor with the client within one (1) week of the booking, the session will be cancelled and the Client will receive a full refund of the sum paid
Engagement Process
Clients have the ability to purchase credits to load onto their account. Those credits will be used to pay for the lessons (the “Payment”).
After receiving a Payment, the Client will receive suggestions with one or multiple tutors who fits their needs to select from. After the customer selects a suggested Tutor, the selected Tutor will be notified to reach out to the Client.
In case a Client is not responding to Tutors after making a Payment, the Tutor will inform the Company if they have not had a response from the Client after five (5) working days. The Company will reach out again to the Client. Should the Company not receive a reply from the Client after five (5) working days, the Client will not be eligible for a refund, yet the Client is still eligible to use the Services that they have paid for.
If the Client does not respond to contact attempts from the Tutor and/or the Company within two months of making the booking, the account credit will no longer be valid to use.
In the unlikely event of a Tutor not contacting the Client within two (2) days, it is the Clients responsibility to inform the Company so this can be investigated.
Modifications to the Terms and Conditions and to the Website
We reserve the right in our sole discretion to revise and update these terms and conditions from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Website. You agree to periodically review the terms and conditions in order to be aware of any such modifications and your continued use shall be your acceptance of these.
The information and material on this Website, and the Website, may be changed, withdrawn, or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is restricted to users or unavailable at any time or for any period.
DISCLAIMER
For Educational and Informational Purposes Only
The information contained on this Website and the resources available for download through this Website are for educational and informational purposes only. The information contained on this Website and the resources available for download through this Website are not intended as, and shall not be understood or construed as legal, financial, tax, medical, health, or any other professional advice.
Accuracy and Personal Responsibility
We have done our best to ensure that the information provided on this Website and the resources available for download are accurate and provide valuable information, but we cannot guarantee the accuracy of the information. Neither the Company nor any of its owners, agents, representatives, directors, officers, contractors, service providers or employees shall be held liable or responsible for any errors or omissions on this Website or for any damage you may suffer as a result of failing to seek competent advice from a professional who is familiar with your situation.
By using this Website, you accept personal responsibility for the results of your actions. You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available on this Website or the resources available for download from this Website. You agree to use judgment and conduct due diligence before taking any actions or implementing any plans or policy suggested or recommended on this Website.
Through this Website you are able to link to other websites which are not under the control of the Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, the Company takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
No Guarantees as to Results
As set forth more fully in the Disclaimer, you agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Website or not. The Company provides Tutors that are intended to help students succeed. You nevertheless recognize that the students’ ultimate success or failure will be the result of their own efforts, their particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company.
You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients of the Company or otherwise – applying the principles set out in this Website are no guarantee that you or any other person or entity will be able to obtain similar results.
Your Use of the Website and Security
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Users are responsible for obtaining their own access to the Website. Users are required to ensure that all persons who access the Website through a user’s internet connection are aware of these Terms and Conditions and comply with them. The Website, including content or areas of the Website, may require user registration. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Your provision of registration information and any submissions you make to the Website through any functionality such as applications, chat rooms, e-mail, message boards, personal, or interest group web pages, profiles, forums, bulletin boards and other such functions (collectively, “Interactive Functions“) constitutes your consent to all actions we take with respect to such information consistent with our Privacy Policy, found at https://www.plusplustutors.com/privacy-policy.
You are prohibited from attempting to circumvent and from violating the security of this Website, including, without limitation: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized; (c) restricting, disrupting or disabling service to users, hosts, servers, or networks; (d) illicitly reproducing TCP/IP packet header; (e) disrupting network services and otherwise disrupting Website owner’s ability to monitor the Website; (f) using any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; (g) introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Website via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; and (i) otherwise attempting to interfere with the proper working of the Website.
Intellectual Property Rights and Ownership
You understand and agree that the Website and its entire contents, features, and functionality, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement (collectively “Content”), are owned by the Company, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
The Company name, the Company trademarks, the Company logo, and all related names, logos, product and service names, designs, images, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on this Website are the trademarks of their respective owners. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.
You may only use the Website for your personal and non-commercial use. You shall not directly or indirectly reproduce, compile for an internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, in any form or medium whatsoever except:
(a) your computer and browser may temporarily store or cache copies of materials being accessed and viewed;
(b) a reasonable number of copies for personal use only may be printed keeping any proprietary notices thereon, which may only be used for non-commercial and lawful personal use and not for further reproduction, publication, or distribution of any kind on any medium whatsoever;
(c) one single user copy may be downloaded with any proprietary notices intact, for your own personal, non-commercial use, conditional on your agreement to be bound by our end user licence agreement for such downloads; and
(d) in the event social media platforms are linked to certain content on our Website, you may take such actions as our Website and such third-party social media platforms permit.
Users are not permitted to modify copies of any materials from this Website nor delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
Any request for written permission to use our Content, or any other intellectual property or property belonging to us, should be made before you wish to use the Content by sending an e-mail to care@plusplustutors.com.
We very clearly state that you may not use any Content in any way that is contrary to these Terms and Conditions unless we have given you specific written permission to do so. If you are granted permission by us, you agree to use the specific Content that we allow and ONLY in the ways for which we have given you our written permission. If you choose to use the Content in ways that we do not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated and/or stolen such Content from us, and you consent to immediately stop using such Content and to take whatever actions as we may request and by the methods and in the time frame that we prescribe to protect our intellectual property and ownership rights in our Website and its Content.
Conditions of Use
As a condition of your access and use, you agree that you may use the Website only for lawful purposes and in accordance with these Terms and Conditions.
The following content standards apply to any and all content, material, and information a user submits, posts, publishes, displays, or transmits (collectively, “submit“) to the website, to other users or other persons (collectively, “User Submissions“) and any and all Interactive Functions. Any and all User Submissions must comply with all applicable federal, provincial, local, and international laws, regulations, and terms of service.
Without limiting the foregoing, you warrant and agree that your use of the Website and any User Submissions shall not:
- In any manner violate any applicable federal, provincial, local, or international law or regulation including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secret, copyright, or other intellectual property, legal rights (including the rights of publicity and privacy of others) or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and Conditions and our Privacy Policy found at https://www.plusplustutors.com/privacy-policy.
- In any manner violate the terms of use of any third-party website that is linked to the Website, including but not limited to, any third-party social media website.
- Include or contain any material that is exploitive, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age or other such legally prohibited ground or be otherwise objectionable, such determination to be made in Company’s sole discretion.
- Involve stalking, attempting to exploit or harm any individual (including minors) in any way by exposing them to inappropriate content or otherwise or ask for personal information as prohibited under applicable laws, regulations, or code.
- Involve, provide, or contribute any false, inaccurate, or misleading information.
- Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses, or screen names associated with any of the foregoing).
- Transmit, or procure the sending of, any advertisements or promotions without our prior written consent, sales, or encourage any other commercial activities, including, without limitation, any “spam”, “junk mail”, “chain letter”, contests, sweepstakes and other sales promotions, barter, or advertising or any other similar solicitation.
- Encourage any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.
- Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, or alarm any other person.
- Promote any illegal activity, or advocate, promote, or assist any unlawful act.
- Give the impression that they originate from or are endorsed by us or any other person or entity, if this is not the case.
User Submissions: Grant of Licence
The Website may contain Interactive Functions allowing User Submissions on or through the Website.
None of the User Submissions you submit to the Website will be subject to any confidentiality by the Company. By providing any User Submission to the Website, you grant us and our affiliates and service providers, and each of their and our licensees, successors, and assigns the right to a world-wide, royalty free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose and according to your account settings and/or incorporate such material into any form, medium or technology throughout the world without compensation to you. You further waive any moral rights or other rights of authorship as a condition of submitting any User Submission.
By submitting the User Submissions, you declare and warrant that you own or have the necessary rights to submit the User Submissions and have the right to grant the licence hereof to us and our affiliates and service providers, and each of their and our licensees, successors, and assigns to the User Submissions and comply with these Terms and Conditions. You represent and warrant that all User Submissions comply with applicable laws and regulations and these Terms and Conditions.
You understand and agree that you, not the Company nor Company’s parent, subsidiaries, affiliates nor their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers or successors, are fully responsible for any User Submissions you submit or contribute, and you are fully responsible and legally liable, including to any third party, for such content and its accuracy. We are not responsible or legally liable to any third party for the content or accuracy of any User Submissions submitted by you or any other user of the Website.
Email and Other Electronic Communications
Visiting the Website, e-mails, or communicating via a chat box to the Company constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Website, satisfy any legal requirement that such communications be in writing.
We would be pleased to communicate with you and there are various places on this Website that provide you the ability to send an electronic communication to the Company. Any such email or other electronic communication, however, does not create a business relationship or any contractual relationship. We will take reasonable steps to ensure that any communications remain confidential, but we cannot guarantee the security of such communications and cannot guarantee that we would not be required to disclose such communications as a result of a court order.
Site Monitoring and Enforcement, Suspension, and Termination
Company has the right, without provision of notice to:
- Remove or refuse to post on the Website any User Submissions for any or no reason in our sole discretion.
- At all times, take such actions with respect to any User Submission deemed necessary or appropriate in our sole discretion, including, without limitation, for violating the Website and Terms and Conditions.
- Take appropriate legal action, including, without limitation, referral to law enforcement or regulatory authority, or notifying the harmed party of any illegal or unauthorized use of the Website. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website.
- Terminate or suspend your access to all or part of the Website for any or no reason, including, without limitation, any violation of these Terms and Conditions.
YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, AND SUCCESSORS FROM ANY AND ALL CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY AND ANY OF THE FOREGOING PARTIES RELATING TO ANY, INVESTIGATIONS BY EITHER THE COMPANY OR SUCH PARTIES OR BY LAW ENFORCEMENT AUTHORITIES.
We have no obligation, nor any responsibility to any party to monitor the Website or its use, and do not and cannot undertake to review material that you or other users submit to the Website. We cannot ensure prompt removal of objectionable material after it has been posted and we have no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party, subject to applicable laws.
No Reliance
The content on our Website is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction on the basis of the content on our site.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date. Your use of the Website is at your own risk and neither the Company nor its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever for your use of this Website.
This Website may include content provided by third parties, including from other users and third-party licensors. All statements and/or opinions expressed in any such third-party content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. Such materials do not necessarily reflect the opinion of the Company. Neither the Company nor its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever to you, or any third party, for the content or accuracy of any third-party materials.
Privacy
By submitting your personal information and using our Website, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such user content submissions in compliance with our Privacy Policy, found at https://www.plusplustutors.com/privacy-policy, as we deem necessary for use of the Website and provision of services.
By using this Website or third party platforms through our Services, you are providing the Company consent to have your photos and videos taken and used in marketing material by us (such as on our website and in our brochures). If the student or the Guardian does not wish to accept this individual clause of the Terms & Conditions, he or she may hinder this clause from entering into effect by emailing care@plusplustutors.com no later than 7 days prior to the start of the course. For more information on this image and video release see https://www.plusplustutors.com/privacy-policy.
By using this Website you are consenting to the use of cookies which allow a server to recall previous requests or registration and/or IP addresses to analyze website use patterns. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do, however, some areas of the Website may not function adequately. For more information on this automated information gathering practices, see https://www.plusplustutors.com/privacy-policy.
Third-Party Websites
For your convenience, this Website may provide links or pointers to third-party sites. We make no representations about any other websites that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the contents of any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions and policies of such third-party sites.
Such links to third-party sites from the Website may include links to certain social media features that enable you to link or transmit on your own or using certain third-party websites, certain content from this Website. You may only use these features when they are provided by us and solely with respect to the content identified.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the homepage. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the Terms and Conditions. You agree to cooperate with us in causing any unauthorized framing or linking to immediately stop.
Online Purchases
All orders, purchases or transactions for the sale of services made using any third-party websites, which you may be redirected to by clicking a link on this Website, are subject to the terms and conditions of such third-party websites.
Additional terms and conditions may be applicable to parts or features of this Website and are hereby incorporated by reference into these Terms and Conditions.
Satisfaction Guarantee
Any student not satisfied with the quality of Tutoring received after the first tutoring session is entitled to a full refund of tutoring monies paid or, if agreed, a repeat of the first tutoring session with a new Tutor at no extra charge.
If You would like to request a refund, please contact us care@plusplustutors.com within 24 hours of the tutoring session have taken place. You will be presented with the following options:
- a replacement Tutor
- a full refund
You recognize and agree that after 24 hours, no refund of tutoring session will be granted, under any circumstances.
Geographic Restrictions
The owner of the Website is based in the Province of Ontario in Canada. We provide this Website for use only by persons located in Canada. If you access the Website from outside Canada, you do so at your own risk and you are responsible for compliance with local laws of your jurisdiction.
Disclaimer of Warranties
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS MAKE ANY WARRANTY, REPRESENTATION, OR ENDORSEMENT WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE WEBSITE OR ITS CONTENTS. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS REPRESENT OR WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE WEBSITE AND YOUR COMPUTER, INTERNET, AND DATA SECURITY. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING, OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
Precautions
While we strive to provide the best Tutor matching service possible, we cannot control your relationship with your Tutor. As such you are responsible for ensuring your own protection and we cannot be held liable if the Tutor does not meet your expectations.
While we do also strive to provide the best tutoring services available, you should understand that Tutors are self-employed and we have no control over how they perform their service. You should take responsibility for ensuring your Tutor fulfills his/her end of the bargain at every step of the relationship.
You agree that we shall have no responsibility or liability related to any relationship between you and any Tutor.
Limitation on Liability
EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, THE WEBSITE, ANY LINKED WEBSITES OR SUCH OTHER THIRD-PARTY WEBSITES, NOR ANY WEBSITE CONTENT, MATERIALS, POSTING, OR INFORMATION THEREON EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW.
Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms and Conditions or your use of the Website, including, but not limited to, your User Submissions, third-party sites, any use of the Website’s content, services, and products other than as expressly authorized in these Terms and Conditions.
Governing Law and Choice of Forum
The Website and these Terms and Conditions will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the laws of the Province of Ontario or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.
Any action or proceeding arising out of or relating to this Website and under these Terms and Conditions will be instituted in the courts of the Province of Ontario and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.
Arbitration
You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to this Website, the Company, any and all contracts you enter into with the Company, and any and all of the Company’s products and services.
To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only through binding arbitration to occur in the Province of Ontario. You further agree to and do hereby waive any right to class arbitration and agree, instead, to conduct an arbitration related solely to any individual claims you and/or any entity related to you asserts against the Company. To the fullest extent permissible by law, you further agree that you shall be responsible for all costs associated with initiating the arbitration and for the administration of the arbitration.
International Users
The Service is controlled, operated and administered by the Company from our offices within Canada. If you access the Service from a location outside Canada, you are responsible for compliance with all local laws. You agree that you will not use the Company Content accessed through the Website in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
Termination and Access Restriction
The Company reserves the right, in its sole discretion, to terminate your access to the Website and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, and you hereby consent to resolve any and all disputes arising under or related to this Website or the Terms and Conditions pursuant to the Arbitration Clause above. Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including, without limitation, this section.
No Joint Venture or Other Relationship
You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of this agreement or use of the Website. The Company’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of the Company’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by the Company with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Waiver
No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms and Conditions operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
Severability
If any term or provision of these Terms and Conditions is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms and Conditions or invalidate or render unenforceable such term or provision in any other jurisdiction.
Reporting and Contact
This website is operated by Plusplus Tutors Inc.
Should you become aware of misuse of the website including libelous or defamatory conduct, you must report it to the Company at care@plusplustutors.com.
All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to care@plusplustutors.com.
DATE: 09/29/2020
Last modified: 06/27/2021
Mid-IB Summer Tuition Course Terms and Conditions
1. Definitions
1.1. The definitions for the purpose of this contract
“We” and “Us”: means PlusPlus Tutors Inc. the provider of the Course.
“Student”: means the student attending our Course.
“Guardian”: means the parents or Guardians of our Students.
“Course”: means the Mid-IB Summer Tuition Course that We are running in July/August
2. The Contract
2.1. These terms and conditions constitute a legally binding agreement between PlusPlus Tutors Inc., our Students and the Guardians concerning the Courses that We offer.
3. Our Responsibilities
We will always provide:
3.1. The Course(s) that the Student has chosen and paid for, with the one exception stipulated in paragraph 7.4.
3.2. In our experience, attending our Courses, in combination with the Student’s dedication and enthusiasm, will improve the Student’s chances of satisfactory exam results. We make no warranties whatsoever as to the exam results of our Students.
3.3. We will treat all our Students with the courtesy and respect they deserve as young adults and operate a strict non-discrimination policy with regard to disability, race, sex, nationality, religion, age and sexual orientation.
3.4. We will deal with any grievances, whether from Students or Guardians, as soon as possible. Any complaints should be communicated to Us both through the e-mail address and telephone number as provided on the website.
4.RESPONSIBILITIES OF THE GUARDIAN AND THE STUDENT
4.1. The Guardian or Student will pay the Course fees in full and on time.
4.2.In order to realize the full value of a Course, the Student should attend the Course with the required dedication and enthusiasm. This includes, but is not limited to:
4.2.1. Completing all academic work required by the Course.
4.2.2. Students will behave in a responsible and legal manner. This includes, but is not limited to:
- Attending all classes during the Course for which they have enrolled;
- Treating others, including Our staff, Our teachers and other students, with respect and courtesy;
4.3. If a Student fails to comply with clause 4.2.1 or 4.2.2 above, we reserve the right to suspend Students from teaching for a limited time or expel the student from the courses completely at our exclusive discretion.
4.5. Students with disabilities or specific learning needs should inform Us when booking a course and We will make any reasonable adjustments necessary.
5. PROCESSING AND STORAGE OF DATA PROVIDED BY THE STUDENT
5.1. We will not use details of the Student or Guardian provided to us for any other purpose than is required to give effect to these Terms & Conditions and will handle all information stored about you according to the stipulations of our Privacy Policy.
5.2. We reserve the right to contact the Student after the end of the course for the purpose of marketing similar products and services produced by PlusPlus Tutors Inc. The Student always has the right to opt out of receiving such marketing by sending an email to care@plusplustutors.com.
6. RIGHT TO CANCEL
6.1. The Student can, in accordance with law, cancel the booking of these courses within 14 days of entering into this agreement. In such a case, the Student must take all reasonable measures to ensure that the intention to cancel is communicated to Us.
6.2.The right to cancel within 14 days does not apply once the courses have started.
6.3. The right to cancellation after 14 days of entering into this agreement is governed in full by this contract between the parties and is stipulated in section 7 below.
6.4. If the Student chooses to activate his or her right to cancel, We shall, within 30 days, repay any fee paid by the Student to Us.
6.5. Fees refundable after the 14 day right to cancel window has passed
7. PAYMENT, CANCELLATION, REFUNDS AND TERMINATION
7.1. The payable fee will be specified in an email sent to the email address provided by the Student or Guardian in the registration process. The Student or Guardian is responsible for providing a correct and functioning email address, and for checking this continuously up to the start of the courses in order to ensure that important information is received.
7.2. The Course fees must be paid according to the payment method chosen as the Student registers for the course.
7.3. Payment must be made on time, in full, and without any deduction, set off or counterclaim.
7.5. Regardless of what is stated elsewhere in these terms & conditions, we reserve the right to cancel a course in the unusual case of having 2 or less registered participants. In the case of a cancellation, we will notify the student no later than 5 days prior to the courses.
7.6. If we receive neither a payment nor a cancellation, we will charge the full Course fee .
7.7. Regardless of whether or not the Student attends the courses, the course fee is payable in full unless a cancellation has been made in accordance with the policy stipulated under paragraph 6.5. This includes payment of such arrears that are scheduled to be paid after the courses.
7.8. If the Student should become ill before the start of the courses, We refer the Student to contact their personal insurance company.
7.8.1 We accept no responsibility for refunds in case of illness.
7.9. If a Student fails to conform to these Terms & Conditions or otherwise engages in any activity or behaviour that in our judgement undermines, or is likely to undermine, the safe and effective running of the Course or that of other courses simultaneously held by Us, we will at our exclusive discretion ask the Student to withdraw from the Course.
7.9.1. In that event: the Guardian will be immediately informed;;
7.9.2. No refunds of any part of the fee will be given, alternatively, if the Course fee has not yet been paid, the full course fee and interest according to clause 7.3. above will be charged.
8.LIABILITY
8.1. The Guardian and/or Student shall indemnify Us for any:
8.1.1. loss caused by non-compliance with these Terms & Conditions or any other rules reasonably imposed by us to the fullest extent permitted by law.
8.2. The Guardian is liable for any other damage, injury or loss caused by the Student during the Course. In case of liability being imposed by a court of law, our liability shall, as far as permitted by law, be limited to the full value of the Course fees.
9. MISCELLANEOUS
9.1. These Terms & Conditions constitute the entire agreement between us, the Guardian and the Student and supersedes any other agreement or understanding between the parties relating to the subject matter of these Terms & Conditions.
9.2. We may rearrange the order in which you have selected your courses to be able to better place you in a group suiting your requirements.
9.3. We may record lessons, that may be used in marketing material by us (such as on our website). Such material will always be displayed in an appropriate way and will never be sold to or used by a third party. If the student or the Guardian does not wish to accept this individual clause of the Terms and Conditions, he or she may hinder this clause from entering into effect by emailing care@plusplustutors.com no later than 30th July this year.
9.4. Should the Student be a minor, the consent of the Student’s Guardian is required for this agreement. The Guardian is in that case responsible for the Student’s compliance with the rules and agreements imposed by these Terms and Conditions This contract may only be enforced by PlusPlus Tutors inc. the Student and/or the Student’s legal Guardian should the Student be a minor.
Last modified: 06/27/2021
At PlusPlus Tutors we are committed to providing a safe environment for all tutees and tutors alike. This document outlines how we will ensure the highest possible standard of safeguarding to promote the privacy and personal safety of every student using PlusPlus tutors and every tutor working with us.
The Safeguarding Policy should be thoroughly read by all parties involved in any form of tuition with us, before any PlusPlus tutoring session takes place. Appropriate action will be taken if any parties display a failure to comply with the roles and responsibilities or procedures outlined on this page.
Online Safety and Privacy
1. Plus Plus Tutors
1.1. Tutors go through a multi-step application process in order to become a tutor with PlusPlus Tutors.
1.2 Tutors are provided with feedback from tutees after tuition sessions. This allows tutors to improve their teaching as well as allowing PlusPlus Tutors to provide feedback, and take relevant actions, if a Tutor is not meeting expectations.
2. Privacy
2.1. PlusPlus Tutors will only communicate with tutees and their responsible adult through email or via the phone number provided as part of the booking or inquiry process. Communication may take place via WhatsApp, in limited circumstances in order to ensure a smooth customer experience.
2.2 Tutors will be introduced to communicate with tutees and their responsible adult through email.
2.3 PlusPlus Tutors will never give out personal information such as last name and telephone number to the tutor. However, we will share personal information with the tutor if it could have an effect on the quality of the tutoring, for example information regarding, learning disabilities.
3. Recordings
3.1. Sessions conducted on the PlusPlus Tutors learning platform, are recorded, for safety, and quality assurance purposes, but also to allow you access to your sessions with our Tutors when you need them.
3.2. PlusPlus Tutors reserves the right to review the recordings at any time.
3.3 PlusPlus tutors, will allow law enforcement to access recordings if any illegal behaviour has been reported by a party relating to a tutoring session.
Roles and Responsibilities
1. The tutee will:
1.1. Treat tutors with respect and fairness without discrimination due to a tutees protected characteristics, not limited to gender, age, religion, disability or sexual orientation.
1.2 Not display inappropriate images, videos, or audio during the session.
1.3 Ensure the language between themselves and the tutee is appropriate.
1.4 Inform PlusPlus Tutors if there is any dispute between themselves and the tutor before, during, or after the session.
1.5 Inform PlusPlus Tutors if the tutor or a third party engages in inappropriate or illegal behaviour before, during, or after the session.
1.6 Be aware that sessions conducted on our recommended online softwares will be recorded.
2. Any PlusPlus Tutor will:
2.1. Treat tutees with respect and fairness without discrimination due to a tutees gender, ethnic background, sexual preferences, age, religion, or disabilities.
2.2 Create a space where the tutee feels comfortable with expressing their views and thoughts.
2.3 Not display inappropriate images, videos, or audio during the session.
2.4 Ensure the language between themselves and the tutee is professional and appropriate.
2.5 Inform PlusPlus if there is any dispute between themselves and the tutee before, during, or after the session.
2.6 Inform PlusPlus if the student or a third party engages in inappropriate or illegal behaviour before, during, or after the session.
2.7 Be aware that sessions conducted on our recommended online softwares will be recorded.
2.8 Not communicate or add the tutee on any social media, including but not limited to Instagram, TikTok, Snapchat or Facebook.
3. PlusPlus Tutors Management shall:
3.1. Ensure that the tutors are of the appropriate standard through conducting a rigorous hiring process before allowing them to host tuition sessions (in line with Section 1, Online Safety and Privacy).
3.2. Handle all claims/reports of illicit activity during, or outside, the session from the tutor or tutee relating to the tuition swiftly.
3.3 Make recordings of tuition sessions available to the authorities if a party claims illegal activity may have been conducted during the session.
3.4 Handle disputes between tutors and tutees/parents/guardians/schools swiftly in order to ensure the continued wellbeing of all parties involved.
3.5 Frequently evaluate and update the PlusPlus Tutors Online Tutoring Safeguarding Policy to maintain appropriate standards of safeguarding.
4. The Responsible Adult (parent or other legal guardian) shall:
4.1. Agree to hold the legal relationship if necessary between the tutee and PlusPlus Tutors before the start of the tuition if the tutee is under the age of 18.
4.2 Review the safeguarding policy and ensure the tutee is fully aware of it.
4.3 Always hold responsibility for the tutee’s welfare during lessons.
4.4 Inform PlusPlus Tutors if there is any dispute between themselves or the tutee and the tutor before, during, or after the session.
4.5 Inform Plus Plus Tutors if the tutor or a third party engages in inappropriate or illegal behaviour before, during, or after the session.
4.6 Be aware that sessions conducted on our recommended online softwares may be recorded.
5. Agreement
5.1. All parties (tutors, tutees, responsible adults, and PlusPlus Tutors management) using PlusPlus Tutors services have a duty to read and respect the Safeguarding Policy.
5.2 Tutors reported to have violated the policy will be immediately suspended and investigated by the necessary authorities.
5.3 Minor breaches of the Safeguarding Policy will be dealt with on a case-by-case basis in a manner that the PlusPlus Tutors management deems appropriate.
5.4 Major breaches of the Safeguarding Policy including, but not limited to, illegal activity or severe discrimination, will be reported to the police.
Procedures
1. Purpose
1.1. The sections below outline PlusPlus Tutors’ Safeguarding Procedures. These are a set of actions that each party should take if they witness specific behaviours.
1.2 The procedures aim to provide a swift and clear course of action for any party involved in the case of a breach of the Safeguarding Policy.
1.3 Different actions are recommended depending on the severity of the infraction during lessons. Some will require reporting to PlusPlus Tutors whilst others, more serious incidents, may require a direct report to the necessary authorities.
1.4 PlusPlus Tutors will not be held responsible for non-compliance with any actions listed in this recommended procedure for any party.
1.5 If you witness an event that does not have a clear procedure associated with it listed in this document, you are encouraged to report it to PlusPlus Tutors, or for more serious cases, to the necessary authorities.
2. If a tutor is exposed to:
2.1. Inappropriate or abusive language.
2.1.1 The tutor will ask the responsible party to refrain from using the language during the sessions. Should the language persist, the tutor should alert PlusPlus Tutors and end the session. PlusPlus Tutors will decide on further action such as terminating the remaining sessions for the tutee.
2.2 Inappropriate or abusive images
2.2.1 If a tutor witnesses the display of pornographic material, child abuse images or indecent images of a child the tutor should end the session, report the incident to a responsible adult who should then report it to the necessary authorities.
2.2.2 The responsible adult should also make PlusPlus Tutors aware of the situation to preserve communications and recordings as required.
2.2.3 Communication outside of session termination should be reported to PlusPlus Tutors.
2.2.4 The display of other material that is regarded as inappropriate should be reported to PlusPlus Tutors by the responsible adult.
2.3 Inappropriate or abusive behaviour
2.3.1 The tutor will request the tutee or responsible party to refrain from the inappropriate or abusive behaviour. Should the behaviour persist, the tutor should end the teaching session and report the incident directly to PlusPlus Tutors. There should be no further contact between the tutor and the tutee/responsible adult unless agreed by PlusPlus Tutors. Communication outside of session termination should be reported to PlusPlus Tutors.
2.3.2 If the behaviour is sexual in nature, the session should be terminated and PlusPlus Tutors as well as the necessary authorities should be informed.
2.4 Abuse
2.4.1 The physical or sexual abuse of an individual is a criminal offence
2.4.2 A tutor that receives information from a tutee or other person should assure the person that they can get help for them. The tutor should then report the incident to the necessary authorities.
2.4.3 A tutor that witnesses any abuse first-hand should immediately inform the necessary authorities. The tutor should also make PlusPlus Tutors aware of the situation to preserve communications and recordings as required. Communication outside of session termination should be reported to PlusPlus Tutors.
2.5 Sensitive Information
2.5.1 Should sensitive information be disclosed by a tutee, the tutor should determine the impact of said information and whether the incident should result in session termination and be reported to PlusPlus Tutors.
3. If a tutee is exposed to:
3.1. Inappropriate or abusive language.
3.1.1 The tutee will report the use of language to the responsible adult. The responsible adult should request the tutor to end the use of this language during the sessions. Should the language persist, the responsible adult should end the teaching session and report the incident directly to PlusPlus Tutors. There should be no further contact between the tutor and the tutee/responsible adult unless agreed by PlusPlus Tutors.
3.1.2 In the case that the responsible adult is not immediately available, the tutee should report the use of language directly to PlusPlus as soon as possible.
3.2 Inappropriate or abusive images
3.2.1 If a tutee witnesses the display of pornographic material, child abuse images or indecent images of a child the tutee should end the session, report the incident to a responsible adult who should then report it to the necessary authorities. The responsible adult should also make PlusPlus aware of the situation to preserve communications and recordings as required. Communication outside of session termination should be reported to PlusPlus.
3.2.2 The display of other material that is regarded as inappropriate should be reported to PlusPlus by the responsible adult.
3.3 Inappropriate or abusive behaviour
3.3.1 The tutee will report the inappropriate or abusive behaviour to the responsible adult. The responsible adult should request the tutor to end the use of this behaviour during the sessions. Should the language persist, the responsible adult should end the teaching session and report the incident directly to PlusPlus Tutors. There should be no further contact between the tutor and the tutee/responsible adult unless agreed by PlusPlus Tutors. Communication outside of session termination should be reported to PlusPlus Tutors.
3.3.2 In the case that the responsible adult is not immediately available, the tutee should report the behaviour directly to PlusPlus as soon as possible.
3.3.3 If the behaviour is sexual in nature, the session should be terminated and PlusPlus as well as the necessary authorities should be informed.
3.4 Abuse
3.4.1 The physical or sexual abuse of an individual is a criminal offence
3.4.2 A tutee that witnesses any abuse first-hand should immediately inform the responsible adult and subsequently the necessary authorities. The responsible adult should also make PlusPlus aware of the situation to preserve communications and recordings as required. Communication outside of session termination should be reported to PlusPlus.
3.5 Sensitive Information
3.5.1 Should sensitive information be disclosed by a tutor, the tutee should inform the responsible adult. The responsible adult determines whether the incident should result in session termination and be reported to PlusPlus.
4.PlusPlus Tutors
4.1. PlusPlus Tutors is responsible for the Safeguarding Policy and Procedures outlined in this document.
4.2. Incidents reported to PlusPlus about breaches of this policy will be reviewed as quickly as possible to ensure a swift resolution for all parties involved.
4.3 If a reported incident constitutes a minor breach of the safeguarding policy, PlusPlus Tutors is responsible for the appropriate actions to take in order to prevent the breach to continue.
4.4 If a reported incident constitutes a major breach of the safeguarding policy or there is immediate concern over the safety of a tutor or tutee, PlusPlus Tutors is required to contact the necessary authorities about the event.
5. The Responsible Adult (parent or other legal guardian)
5.1. Section 7 of Roles and Responsibilities highlights that the responsible adult shall “always hold responsibility for the tutee’s welfare during lessons.”
5.2. The responsible adult should always be available to the tutee during or directly after a tutoring session for the tutee or tutor to report any breaches of the Safeguarding Policy.
5.3 If a responsible adult is made aware by a tutee of inappropriate behaviour, language or images displayed by the tutor, they should speak to the tutor about this and end the tuition session. They should then report this to PlusPlus Tutors who will take appropriate action.
5.4 The responsible adult should not contact the tutor after reporting the incident to PlusPlus Tutors. If the tutor continues trying to make contact, they should report this to PlusPlus Tutors or the police.
