Money-Back Guarantee
We're committed to your satisfaction. If you're not completely happy with your first tutoring session, we'll refund your payment in full.
Our Commitment to You
At ++tutors, we stand behind the quality of our tutoring services. We understand that finding the right tutor is essential for academic success, and we want you to feel confident in your choice.
That's why we offer a 100% satisfaction guarantee: if you're not satisfied with the quality of your first tutoring session, you're entitled to a full refund—no questions asked.
What Our Guarantee Covers
- 100% Satisfaction Guaranteed: If you're not completely satisfied with your first tutoring session, we'll refund your payment in full.
- 24-Hour Refund Window: You can request a full refund within 24 hours of your first session if you're not satisfied with the quality of tutoring.
- Free Tutor Switching: Not the right fit? You can switch to a different tutor at any time at no extra cost.
- Quality Assurance: All our tutors are certified educators with verified credentials and teaching experience.
How to Request a Refund
Requesting a refund is simple and straightforward:
- 1Book and Attend Your First Session: Choose a tutor and schedule your first tutoring session. Pay in advance to secure your booking.
- 2Evaluate the Experience: Experience personalized, one-on-one tutoring with your matched educator. All sessions are recorded for quality assurance.
- 3Contact Us Within 24 Hours: If you're not satisfied, email us at [email protected] or call 1-833-611-1133 within 24 hours.
You'll be presented with the following options:
- A replacement tutor who may be a better fit
- A full refund of your payment
Frequently Asked Questions
What qualifies me for a refund?
If you're not satisfied with the quality of your first tutoring session, you can request a full refund within 24 hours of completion.
Can I switch tutors instead of getting a refund?
Absolutely! We encourage you to try a different tutor if the first one isn't the right fit. Switching tutors is always free, and there's no limit to how many times you can switch.
Does this apply to course packages?
Yes. Students enrolled in courses may cancel within 14 business days if no tutor has been assigned for a full refund. The 24-hour satisfaction guarantee applies to your first session regardless of package type.
Are there any conditions or hidden fees?
None. Our guarantee is straightforward: if you're not happy after your first session, you get your money back. Period.
What happens after 24 hours?
You recognize and agree that after 24 hours, no refund of the tutoring session will be granted, under any circumstances. However, you can still switch tutors at any time if you're not satisfied.
Need Help?
Our team is available 7 days a week to answer any questions about our money-back guarantee.
This money-back guarantee is part of our commitment to providing exceptional tutoring services. For complete terms and conditions, please see our Terms of Use.
Last updated: March 1, 2026