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Terms of Use

Private Tuition

These website terms and conditions of use for https://www.plusplustutors.com, constitute a legal agreement and are entered into by and between you (also known as the "User") and Plusplus Tutors Inc. ("Company," "we," "us," "our"). The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference (collectively, these "Terms and Conditions"), govern your access to and use, including any content, functionality, and services offered on or through https://www.plusplustutors.com (the "Website").

BY USING THE WEBSITE OR BY CLICKING TO ACCEPT THE TERMS AND CONDITIONS, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY, FOUND AT https://www.plusplustutors.com/privacy-policy/, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE WEBSITE.

By using this Website, you hereby confirm that you are the legal age of majority under applicable law to form a binding contract with the Company and meet all the forgoing eligibility requirements.

Any person seeking to use the Website or our Services who is less than the age of majority must arrange for a parent or guardian to register with us on their behalf and that parent or guardian will be the client (the "Client") for the purposes of these Terms.

Our Services

We provide services to users seeking access to education and to registered users as Independent Contractors (also known as "Tutors") seeking to offer their services to such individuals.

To learn more about our services, please see the Website.

The Client's Relationship with the Tutor

  • The Client understands that it is up to them and the Tutor to agree on organizing the time and the method of teaching.
  • The Tutor will be paid on an hourly basis and will record the time of the students' session based on the nearest 15 minutes, rounding up. For example, if a teaching session lasted for 50 minutes, it would be rounded and charged as one hour. For purpose of clarification, another example is if a teaching session lasted 43 minutes, then it is counted as 45 minutes and so on.
  • The Client understands that they are required to pay in advance for their booking to be valid.
  • Once the Client has booked with the Company, the Company has five (5) working days to connect the Tutor and the Client.
  • If the Tutor arrives late, the Tutor shall compensate the Client by extending a session by mutual agreement.

The Client's Conduct and Responsibilities

As a user of the Website, the Client agrees to the following:

  • the Client's arrangement is with the Company, and direct payments to the Tutor is a breach of the terms and conditions;
  • the hourly rate will be agreed in advance by us;
  • if the student does not show up to a planned lesson, the hours will be counted towards the number of hours taught and the lesson will be charged;
  • regardless of whether or not the student attends the courses, the fees associated with our services are paid in full, notwithstanding a cancellation has been made according to our cancellation provisions;
  • the sessions will be recorded on a third-party platform for the purposes of creating educational material for the students as well as part of the Company's quality assurance and support;
  • regardless of whether or not the student attends the courses, the course fee is payable in full unless a cancellation has been made in accordance with the terms and conditions.

The Client is responsible to ensure that the students arrive on time. For courses, the Client understands that late arrival to any session will not toll the time of the session. In other words, the Client is expected to be on time to each session or forfeit the amount of late arrival. No adjustment shall be made on fees for time lost because of late arrival.

The students will have the ability to rate tutors at the end of each session and provide feedback.

Responsibility as a Guardian

If you are a guardian, you understand you are responsible for the student to behave in a responsible and legal manner. This includes, but is not limited to:

  • attending all classes during the course for which they have enrolled;
  • treating others, including, our teachers and other students, with respect and courtesy, and complying with day-to-day rules and instructions of our Tutors and members of the Company;
  • respect cultural differences and request accommodations when necessary;
  • if a student fails to comply with this section, we reserve the right to suspend students from teaching for a limited time at our exclusive discretion;
  • the guardian must notify us at registration if the student has any special medical and educational needs. We will use our reasonable efforts to ensure that reasonable requests are accommodated.

Cancellation, Refunds and Termination

Cancellations

Courses:

If you have enrolled in a course, you have the right to cancel any session within fourteen (14) business days of the booking being made, provided that no Tutor has been assigned by the Company. In the event of a cancellation, the student must take all reasonable measures to ensure that the intention to cancel is communicated to the Company including but not limited to, an email to edu@plusplustutors.com. Upon successful cancellation, a full refund will be given. The Company will not refund bookings cancelled by the Client after fourteen (14) days of the booking being made.

One-on-One Tutoring:

There are no cancellations in the one-on-one tutoring session. The process is Clients buy credit to be used to purchase hours with the Tutors, as long as the credit is valid. This non-refundable and all sales are final.

Further, the Client shall be entitled to cancel or amend a lesson that has been arranged with the Tutor without incurring a fee if at least 48 hours' notice of such cancellation or amendment is given to the Tutor. A lesson within 48 hours of the agreed date and time for the lesson will incur the full fee for the lesson as booked.

If the Client does not respond to contact attempts from the Tutor and/or the Company within two months of making the booking, the hours will no longer be valid to use.

Cancellations Made by the Tutor:

If the Tutor cancels a lesson that has been arranged with the student with less than 24 hours' notice for any reason other than an accident, illness or emergency, then the student will be entitled to have the following lesson, which may be up to the same duration as the lesson that has been cancelled, at fifty percent of the lesson fee, unless the student has agreed with the Tutor to forego this right.

No Contact Made by Tutor:

If no contact has been initiated by a Tutor with the client within one (1) week of the booking, the session will be cancelled and the Client will receive a full refund of the sum paid.

Engagement Process

Clients have the ability to purchase credits to load onto their account. Those credits will be used to pay for the lessons (the "Payment").

After receiving a Payment, the Client will receive suggestions with one or multiple tutors who fits their needs to select from. After the customer selects a suggested Tutor, the selected Tutor will be notified to reach out to the Client.

In case a Client is not responding to Tutors after making a Payment, the Tutor will inform the Company if they have not had a response from the Client after five (5) working days. The Company will reach out again to the Client. Should the Company not receive a reply from the Client after five (5) working days, the Client will not be eligible for a refund, yet the Client is still eligible to use the Services that they have paid for.

If the Client does not respond to contact attempts from the Tutor and/or the Company within two months of making the booking, the account credit will no longer be valid to use.

In the unlikely event of a Tutor not contacting the Client within two (2) days, it is the Clients responsibility to inform the Company so this can be investigated.

Satisfaction Guarantee

Any student not satisfied with the quality of Tutoring received after the first tutoring session is entitled to a full refund of tutoring monies paid or, if agreed, a repeat of the first tutoring session with a new Tutor at no extra charge.

If You would like to request a refund, please contact us at edu@plusplustutors.com within 24 hours of the tutoring session have taken place. You will be presented with the following options:

  • a replacement Tutor
  • a full refund

You recognize and agree that after 24 hours, no refund of tutoring session will be granted, under any circumstances.

Privacy

By submitting your personal information and using our Website, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such user content submissions in compliance with our Privacy Policy, found at https://www.plusplustutors.com/privacy-policy, as we deem necessary for use of the Website and provision of services.

By using this Website or third party platforms through our Services, you are providing the Company consent to have your photos and videos taken and used in marketing material by us (such as on our website and in our brochures). If the student or the Guardian does not wish to accept this individual clause of the Terms & Conditions, he or she may hinder this clause from entering into effect by emailing edu@plusplustutors.com no later than 7 days prior to the start of the course. For more information on this image and video release see https://www.plusplustutors.com/privacy-policy.

Governing Law and Choice of Forum

The Website and these Terms and Conditions will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the laws of the Province of Ontario or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.

Any action or proceeding arising out of or relating to this Website and under these Terms and Conditions will be instituted in the courts of the Province of Ontario and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding.

Contact Information

This website is operated by Plusplus Tutors Inc.

All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to:

Date: September 29, 2020

Last updated: March 18, 2026