Terms of Use

Private Tuition

These website terms and conditions of use for https://www.plusplustutors.com, constitute a legal agreement and are entered into by and between you (also known as the "User") and Plusplus Tutors Inc. ("Company," "we," "us," "our"). The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference (collectively, these "Terms and Conditions"), govern your access to and use, including any content, functionality, and services offered on or through https://www.plusplustutors.com (the "Website").

BY USING THE WEBSITE OR BY CLICKING TO ACCEPT THE TERMS AND CONDITIONS, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY, FOUND AT https://www.plusplustutors.com/privacy-policy/, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE WEBSITE.

By using this Website, you hereby confirm that you are the legal age of majority under applicable law to form a binding contract with the Company and meet all the forgoing eligibility requirements.

Any person seeking to use the Website or our Services who is less than the age of majority must arrange for a parent or guardian to register with us on their behalf and that parent or guardian will be the client (the "Client") for the purposes of these Terms.

Our Services

We provide services to users seeking access to education and to registered users as Independent Contractors (also known as "Tutors") seeking to offer their services to such individuals.

To learn more about our services, please see the Website.

The Client's Relationship with the Tutor

• The Client understands that it is up to them and the Tutor to agree on organizing the time and the method of teaching.
• The Tutor will be paid on an hourly basis and will record the time of the students' session based on the nearest 15 minutes, rounding up. For example, if a teaching session lasted for 50 minutes, it would be rounded and charged as one hour. For purpose of clarification, another example is if a teaching session lasted 43 minutes, then it is counted as 45 minutes and so on.
• The Client understands that they are required to pay in advance for their booking to be valid.
• Once the Client has booked with the Company, the Company has five (5) working days to connect the Tutor and the Client.
• If the Tutor arrives late, the Tutor shall compensate the Client by extending a session by mutual agreement.

The Client's Conduct and Responsibilities

As a user of the Website, the Client agrees to the following:

• the Client's arrangement is with the Company, and direct payments to the Tutor is a breach of the terms and conditions;
• the hourly rate will be agreed in advance by us;
• if the student does not show up to a planned lesson, the hours will be counted towards the number of hours taught and the lesson will be charged;
• regardless of whether or not the student attends the courses, the fees associated with our services are paid in full, notwithstanding a cancellation has been made according to our cancellation provisions;
• the sessions will be recorded on a third-party platform for the purposes of creating educational material for the students as well as part of the Company's quality assurance and support;
• regardless of whether or not the student attends the courses, the course fee is payable in full unless a cancellation has been made in accordance with the terms and conditions.

The Client is responsible to ensure that the students arrive on time. For courses, the Client understands that late arrival to any session will not toll the time of the session. In other words, the Client is expected to be on time to each session or forfeit the amount of late arrival. No adjustment shall be made on fees for time lost because of late arrival.

The students will have the ability to rate tutors at the end of each session and provide feedback.

Responsibility as a Guardian

If you are a guardian, you understand you are responsible for the student to behave in a responsible and legal manner. This includes, but is not limited to:

• attending all classes during the course for which they have enrolled;
• treating others, including, our teachers and other students, with respect and courtesy, and complying with day-to-day rules and instructions of our Tutors and members of the Company;
• respect cultural differences and request accommodations when necessary;
• if a student fails to comply with this section, we reserve the right to suspend students from teaching for a limited time at our exclusive discretion;
• the guardian must notify us at registration if the student has any special medical and educational needs. We will use our reasonable efforts to ensure that reasonable requests are accommodated.

Cancellation, Refunds and Termination

Cancellations

Courses booked one-to-one:

If you have enrolled in a course, you have the right to cancel any session within fourteen (14) business days of the booking being made, provided that no Tutor has been assigned by the Company. In the event of a cancellation, the student must take all reasonable measures to ensure that the intention to cancel is communicated to the Company including but not limited to, an email to edu@plusplustutors.com. Upon successful cancellation, a full refund will be given. The Company will not refund bookings cancelled by the Client after fourteen (14) days of the booking being made.

This paragraph does not apply to group programmes. Cancellation and refunds for the Year-Long Program and our group cohorts are governed by Schedule B, which sets out a declining refund scale and does not depend on whether a tutor has been assigned.

One-on-One Tutoring:

There are no cancellations in the one-on-one tutoring session. The process is Clients buy credit to be used to purchase hours with the Tutors, as long as the credit is valid. This non-refundable and all sales are final.

Further, the Client shall be entitled to cancel or amend a lesson that has been arranged with the Tutor without incurring a fee if at least 48 hours' notice of such cancellation or amendment is given to the Tutor. A lesson within 48 hours of the agreed date and time for the lesson will incur the full fee for the lesson as booked.

If the Client does not respond to contact attempts from the Tutor and/or the Company within two months of making the booking, the hours will no longer be valid to use.

Cancellations Made by the Tutor:

If the Tutor cancels a lesson that has been arranged with the student with less than 24 hours' notice for any reason other than an accident, illness or emergency, then the student will be entitled to have the following lesson, which may be up to the same duration as the lesson that has been cancelled, at fifty percent of the lesson fee, unless the student has agreed with the Tutor to forego this right.

No Contact Made by Tutor:

If no contact has been initiated by a Tutor with the client within one (1) week of the booking, the session will be cancelled and the Client will receive a full refund of the sum paid.

Engagement Process

Clients have the ability to purchase credits to load onto their account. Those credits will be used to pay for the lessons (the "Payment").

After receiving a Payment, the Client will receive suggestions with one or multiple tutors who fits their needs to select from. After the customer selects a suggested Tutor, the selected Tutor will be notified to reach out to the Client.

In case a Client is not responding to Tutors after making a Payment, the Tutor will inform the Company if they have not had a response from the Client after five (5) working days. The Company will reach out again to the Client. Should the Company not receive a reply from the Client after five (5) working days, the Client will not be eligible for a refund, yet the Client is still eligible to use the Services that they have paid for.

If the Client does not respond to contact attempts from the Tutor and/or the Company within two months of making the booking, the account credit will no longer be valid to use.

In the unlikely event of a Tutor not contacting the Client within two (2) days, it is the Clients responsibility to inform the Company so this can be investigated.

Satisfaction Guarantee

Any student not satisfied with the quality of Tutoring received after the first tutoring session is entitled to a full refund of tutoring monies paid or, if agreed, a repeat of the first tutoring session with a new Tutor at no extra charge.

If You would like to request a refund, please contact us at edu@plusplustutors.com within 24 hours of the tutoring session have taken place. You will be presented with the following options:

• a replacement Tutor
• a full refund

You recognize and agree that after 24 hours, no refund of tutoring session will be granted, under any circumstances.

This Schedule applies to our group programmes: the Year-Long Program and our short group cohorts, including exam-preparation, retake and summer intensives. Where it conflicts with anything in Schedule A, this Schedule governs for group programmes.

1. What you are buying

A group programme is an academic programme delivered in a fixed weekly group class over a set number of teaching weeks. It is sold as a programme fee, not as payment for individual lessons. Each class builds on the previous one and the group progresses to a published roadmap. Enrolment is per student, per subject, at a single level.

2. Fees and payment schedule

The programme fee, the instalment amount and the payment dates are set out on the programme page and confirmed to you in writing when you enrol. The fee is payable in equal monthly instalments across each semester, and no instalment is charged in the break between semesters. A single semester taken on its own is charged at half the annual fee. Instalments are collected automatically from the payment method you provide.

3. Registration fee

A one-off registration fee is payable per student for each academic year, charged when you enrol. It covers placement, assessment and setting the student up on the programme, and the amount is shown on the programme page. It is refunded in full if you cancel within the cancellation period below, and in full if we are unable to form your group. Outside those two cases it is not refundable.

4. Semester commitment

Enrolment commits you to the remainder of the current semester. Continuing into the following semester is your choice: we will write to you before the current one ends setting out the fee, the schedule and the date by which you must tell us if you do not wish to continue. If you tell us by that date, no further instalments are taken.

5. Your right to change your mind

If you are a consumer buying at a distance, you have fourteen (14) days from the day you enrol to cancel for a full refund. If classes begin within those fourteen days and you have asked us to start, you may still cancel within the period and we will refund the programme fee less a proportionate amount for the classes already delivered.

6. Withdrawing after the cancellation period

To withdraw, email edu@plusplustutors.com. Email us and we will confirm in writing, stop any future instalments, and pay any refund due within 14 days. Refunds of the current semester’s fee are calculated from the date we receive your notice:

• Within 14 days of enrolling: Full refund, including the registration fee. If classes have already started at your request, we deduct only the classes actually delivered.
• Before the first class of a semester: Full refund of that semester’s fee.
• Before the second class: We keep two weeks of the semester fee and refund the rest.
• Before the fourth class: We keep four weeks of the semester fee and refund the rest.
• Before the sixth class: We keep six weeks of the semester fee and refund the rest.
• From the sixth class of a semester onwards: That semester’s fee is not refundable — the place cannot be resold and the group has formed around your child.
• We cannot form your group, or we close it: Everything you have paid comes back, registration fee included. That shortfall is ours, not yours.

There is no cancellation form, no retention call you have to sit through, and no notice you have to give by phone. Where the consumer protection law of your country gives you more than this clause does, those rules apply and we will honour them on request.

7. If a group does not run

A group requires a minimum number of students to begin, published on the programme page. If we cannot form your group we will offer an alternative group where one exists, and otherwise refund everything you have paid. If a running group falls below the minimum we may merge it with another group at the same subject and level, or close it; if we close it and cannot offer a suitable alternative, we refund the unused portion of the fee.

8. Missed classes

The group follows a fixed schedule and continues whether or not an individual student attends. We do not offer make-up classes, refunds or credits for classes a student misses. After every class, enrolled students receive the class recording and materials, so a missed class can be caught up.

9. Recordings

Classes are recorded so that enrolled students can revise and catch up. A recording captures the tutor, the shared board and materials, the class chat, and the audio of the class — which will include a student’s voice when they speak. It captures a student’s video if their camera is on; students are asked to keep their cameras off during class and the tutor turns off any that are on.

Recordings are made and stored by our online classroom provider, not on our own systems. They can be opened only by the people who were in that class and by ++tutors staff who need access. They are kept for 90 days from the date of the class and are then deleted automatically. You may not record, screen-capture, download, share, publish or reproduce any part of a class.

If you would prefer your child not to be recorded, they can keep their camera off and use the class chat rather than speaking. If you would like something further, tell us before the programme starts and we will agree an arrangement with you. See our Privacy Policy for how recordings are handled.

Recordings are a study aid provided alongside the programme. We do not guarantee that every class is recorded or that a recording is always available, and a missing or faulty recording is not a failure to deliver the programme.

10. What we are responsible for

We are responsible for delivering the programme with reasonable care and skill, for the safeguarding of students in our classes, and for handling personal information in line with our Privacy Policy. We are not responsible for problems caused by your own equipment or internet connection, or for anything a student or family does in breach of these terms, including recording, capturing or sharing class content they were told not to. Nothing in these terms limits any liability that cannot be limited by law.

11. The class group chat

Each group has a messaging group used for materials, reminders and questions, moderated by a ++tutors client manager. Joining is optional, and everything essential to the programme is also sent by email, so a student who is not in the chat misses nothing. Members of a messaging group can see the phone numbers of every other member, and only numbers you give us for this purpose are added.

Where the student is under 18, we add a number only after their parent or guardian has told us in writing which number to add. You can ask us to remove a number at any time and we will do so the same working day. The group is for programme matters, and we may remove anyone whose conduct is inappropriate.

12. Placement, tutors and schedule

We place each student in the group we judge appropriate for their level, timezone and starting point, and we will tell you the schedule before the programme begins. We may change the tutor assigned to a group, substitute a tutor of equivalent standing for a single class, or adjust the schedule for holidays and closures. A change of tutor is not a change of service and does not give rise to a refund. If we cancel a class for our own reasons, we will reschedule it or add an equivalent class.

13. Joining part-way through

Students may join a running group where a place exists and the level is right. Your first instalment is reduced in proportion to the classes remaining in that month, and you commit to the remainder of the current semester only. You receive the recordings and materials from earlier classes in that semester at no extra charge.

14. Changing subject, level or format

You may ask to move to a different subject or level, or to move to one-to-one tuition. We will accommodate a move where a suitable place exists. Where the fee differs we will adjust future instalments and settle any difference. Moving to one-to-one tuition is not treated as a cancellation.

15. Failed payments

If an instalment fails we will tell you and try again. If it remains unpaid fourteen (14) days after the due date we may suspend access to classes and materials until it is settled. We will always contact you before suspending anything.

16. Price changes

The fee is fixed for the academic year you enrol in. If it changes for a following year we will tell you at least sixty (60) days before your first instalment at the new rate, and you may decline to continue.

17. Conduct and safeguarding

Students are expected to treat everyone in the group with respect. We may remove a student whose conduct repeatedly disrupts other students’ learning; where we do, we refund the unused portion of the fee. Our tutors are checked before they teach, and we follow our safeguarding policy, including reporting concerns about a child’s welfare to the appropriate authority.

18. Satisfaction guarantee

If you are not happy after the first session, tell us within 24 hours and we will refund you in full or move you to a different tutor — your choice.

Privacy

By submitting your personal information and using our Website, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such user content submissions in compliance with our Privacy Policy, found at https://www.plusplustutors.com/privacy-policy, as we deem necessary for use of the Website and provision of services.

By using this Website or third party platforms through our Services, you are providing the Company consent to have your photos and videos taken and used in marketing material by us (such as on our website and in our brochures). If the student or the Guardian does not wish to accept this individual clause of the Terms & Conditions, he or she may hinder this clause from entering into effect by emailing edu@plusplustutors.com no later than 7 days prior to the start of the course. For more information on this image and video release see https://www.plusplustutors.com/privacy-policy.

Governing Law and Choice of Forum

The Website and these Terms and Conditions will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the laws of the Province of Ontario or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.

Any action or proceeding arising out of or relating to this Website and under these Terms and Conditions will be instituted in the courts of the Province of Ontario and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding.

Contact Information

This website is operated by Plusplus Tutors Inc.

All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to:

• Email: edu@plusplustutors.com
• Phone: 1-833-611-1133

Date: September 29, 2020

Last updated: August 23, 2026 (version 2026-08-23)